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WhatsApp Notifications Setup Guide for Tec.Delivery Clients via Twilio

Official WhatsApp Business API integration using Twilio

This guide explains how to connect WhatsApp notifications in Tec.Delivery using Twilio and the official WhatsApp Business Platform.

Tec.Delivery provides the technical integration inside the platform. The client is responsible for creating and configuring the Meta Business account, Twilio account, WhatsApp Sender, and approved WhatsApp templates.

Required Data for Tec.Delivery

Before configuring WhatsApp notifications in Tec.Delivery, prepare the following Twilio data:

Account SID
Auth Token
WhatsApp Sender Number
Template IDs / ContentSid

Example ContentSid

HX28c6fb3250aadd68f200dd056bd2ee56

Part 1

Meta / Facebook Business Setup

Step 1. Create a Meta Business Account

Go to business.facebook.com.

Create or log in to your Meta Business account.

Step 2. Add Company Information

In Meta Business Manager, complete the company profile:

Legal company name
Business address
Company website
Business email
Business phone number
Country
Industry

Step 3. Prepare Business Verification Documents

Meta may request documents to verify your business:

Company registration certificate
Business license
Tax registration document
Utility bill or bank statement showing the company address
Website or domain proof

Step 4. Start Business Verification

Business Settings → Security Center → Business Verification

Start the verification process and follow Meta’s instructions.

Step 5. Enable Two-Factor Authentication

Business Settings → Security Center → Two-Factor Authentication

Enable two-factor authentication for business administrators.

Part 2

Twilio Account Setup

Step 1. Create a Twilio Account

Go to twilio.com.

Create a new Twilio account or log in to an existing account.

Step 2. Upgrade the Twilio Account

Billing → Upgrade

Add billing information and payment method for production usage.

Step 3. Find Account SID and Auth Token

Open the main Twilio Console Dashboard and copy:

Account SID
Auth Token

Auth Token is sensitive. Do not publish it or share it through unsecured channels.

Part 3

WhatsApp Sender Registration in Twilio

Step 1. Open WhatsApp Senders

Messaging → Senders → WhatsApp Senders

Step 2. Start WhatsApp Self Sign-up

Start the WhatsApp onboarding process and connect your Meta Business account.

Step 3. Select or Create a WhatsApp Business Account

During onboarding, select or create:

Meta Business Portfolio
WhatsApp Business Account, also called WABA
WhatsApp Business Profile

Step 4. Add WhatsApp Business Profile Information

Display name
Business category
Description
Website
Business email
Logo, if required

Step 5. Register a Dedicated Phone Number

The phone number must:

Be able to receive SMS or voice call during verification
Not be actively used in regular WhatsApp or WhatsApp Business mobile app
Be dedicated to WhatsApp Business API usage

Step 6. Wait for Approval

After approval, copy the WhatsApp Sender Number from Twilio.

Example WhatsApp Sender Number

+14155238886

Part 4

Creating WhatsApp Templates in Twilio

Step 1. Open Content Template Builder

Messaging → Content Template Builder

Step 2. Create a Template for Order Status Notifications

Example template

Your order #{{1}} status has changed. New status: {{2}} Thank you for your order.

Step 3. Add Template Variables

Use numbered placeholders: {{1}}, {{2}}, {{3}}.

Step 4. Submit the Template for WhatsApp Approval

The template must comply with WhatsApp and Twilio rules.

Step 5. Copy Template ContentSid

Example ContentSid

HX28c6fb3250aadd68f200dd056bd2ee56

Part 5

Tec.Delivery Configuration

Step 1. Add Twilio / WhatsApp Account

Statuses & Path → Twilio/WA Account → + Add

Field	Value
Name	Any internal account name
Account SID	Twilio Account SID
Token	Twilio Auth Token
Sender	WhatsApp Sender Number, for example `+14155238886`

Click Save.

Step 2. Configure WhatsApp Notification for Order Status

Statuses & Path → Order Status → [Status] → WhatsApp via Twilio

Enable:

Send notification to WhatsApp via Twilio

Step 3. Enter Template SID

Enter the approved Twilio ContentSid.

Step 4. Configure Variables

Variable	Description
`user_name`	Customer name
`user_phone`	Customer phone number
`order_id`	Order number
`order_security_code`	Order verification code
`order_status`	Current order status
`order_left_time`	Remaining estimated delivery time in minutes

Example mapping

Twilio template: Your order #{{1}} status has changed. New status: {{2}} Tec.Delivery variables: 1 → order_id 2 → order_status

Click Save.

Testing

Create a test order.
Use a customer phone number that can receive WhatsApp messages.
Change the order status in Tec.Delivery.
Verify that the WhatsApp notification is received.
Check Twilio logs if the message is not delivered.

Twilio Console → Monitor → Logs → Messaging

Important Notes

WhatsApp Business API is a paid service.
All WhatsApp charges are billed by Twilio.
Templates must be approved before use.
Customers should give consent to receive WhatsApp notifications.
The sender number must be correctly registered and approved.
Tec.Delivery only provides technical integration with Twilio.

Final Checklist

Created Meta Business account
Completed company information in Meta
Created Twilio account
Upgraded Twilio account for production
Registered WhatsApp Sender in Twilio
Verified WhatsApp phone number
Created WhatsApp templates in Twilio
Received approved ContentSid values
Copied Account SID
Copied Auth Token
Copied WhatsApp Sender Number
Configured Twilio/WA account in Tec.Delivery
Configured WhatsApp notification for required order statuses
Tested notification delivery