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Email Notifications Configuration for Order Status Changes

Configure SMTP connectivity and automatic customer email notifications.

This guide explains how to connect an SMTP server, configure email templates, and enable automatic notifications when an order changes status.

Preparation

SMTP Requirements

Before configuring email notifications, prepare the SMTP credentials provided by your email service provider.

Parameter	Description	Example
SMTP Host	Mail server hostname	smtp.gmail.com
SMTP Port	SMTP connection port	587
Encryption	Connection security protocol	TLS
Username	SMTP account username	notifications@example.com
Password	SMTP account password	********

Example

smtp.gmail.com, port 587, TLS encryption, notifications@example.com

Setup

Settings → Settings → SMTP Settings

Enter all SMTP credentials provided by your email service.

After entering the settings, click the connection verification button.

Result	Description
Connected	SMTP authentication completed successfully.
Error	Authentication failed. Review the displayed log and correct the credentials.

Verify that the SMTP status shows Connected before saving the configuration.

Example

Click "Check Connection". After receiving "Connected", click "Save".

Statuses & Path → Order Status → [Required Status]

Open the order status that should trigger an email notification and enable customer email notifications.

Setting	Description	Example
Email user when status changes	Enables automatic notification delivery when an order reaches this status.	Enabled
Email subject template	Email subject line template.	{{company_name}} - Order #{{order_id}}
Email body template	Email message content.	Custom notification text.

Emails are sent only for statuses where the notification option is enabled.

Testing

Create a test order and move it to a status where email notifications are enabled.

Test Step	Expected Result
Change order status	Notification is generated.
Check customer mailbox	Email is received successfully.
Review email content	Variables are replaced with actual order data.

Important Notes

Example Subject Template

{{company_name}} - New Order #{{order_id}}

Example Email Body Template

Hello {{user_name}},

Thank you for your order.
Your order #{{order_id}} is currently in status {{status}}.

Do not remove the double curly braces around variables. The system replaces them automatically during delivery.